Privacy Policy
At Ortex Knee Support, your privacy is important to us.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.
Last updated: June 2025
Information We Collect
We may collect:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information
- Device/browser information
How We Use Your Information
We use your information to:
- Process orders
- Provide customer support
- Improve our website
- Send order updates
- Prevent fraud
- Send marketing emails (only if subscribed)
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email.
Payment Security
All payments are processed securely through trusted third-party payment providers. We do not store your payment information.
Data Retention
We retain your personal data for as long as necessary to fulfill your order and comply with legal obligations. After this period, your data is securely deleted.
Cookies
We use cookies to improve browsing experience, analyze traffic, and personalize content. You may disable cookies in your browser settings at any time.
Third Party Services
We may share limited information with:
- Shipping carriers
- Payment providers
- Analytics platforms
- Marketing tools
Only when necessary to operate our business.
Your Rights
You may request:
- Access to your data
- Correction of your information
- Deletion of your data
If you are located in the EU, you also have the right to lodge a complaint with your local data protection authority.
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from minors.
Contact
For privacy related questions:
Primary: support@ortexkneesupport.com
Backup: myortex.help@gmail.com