Shipping Policy
At Ortex Knee Support, we strive to provide reliable and efficient shipping worldwide.
Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Shipping Time
Estimated delivery times:
- United States: 5–8 business days
- Europe: 5–8 business days
- International: 6–9 business days
Delivery times may vary depending on customs, carrier delays, weather conditions, or holidays.
Tracking Information
Once your order ships, you will receive a tracking number via email. Please allow 2–3 business days for tracking information to update after receiving your number.
Incorrect Address
Customers are responsible for entering the correct shipping address. If an incorrect address is provided, please contact us immediately at support@ortexkneesupport.com
Lost or Delayed Packages
If your package is significantly delayed or lost in transit, please contact our support team. We will investigate with the carrier and offer a replacement or refund if the package is confirmed lost.
Customs & Duties
International orders may be subject to customs fees or import taxes depending on your country. These charges are the responsibility of the customer.