Return & Refund Policy

We want you to be completely satisfied with your purchase.

30-Day Return Policy
You may return your item within 30 days of receiving your order.

Eligibility for Returns
To qualify for a return:

• The item must be in original condition and free from signs of heavy use
• Proof of purchase is required

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of delivery with photos of the issue.
We will offer:

• A replacement
• Store credit
• Or a full refund

Non-Returnable Items
For hygiene and safety reasons, heavily used items do not qualify for return.

Refund Process
Once your return is received and inspected, refunds are processed back to the original payment method within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact
To request a return, email:
Primary: support@ortexkneesupport.com
Backup: myortex.help@gmail.com